Frequently Asked Questions - FAQs

Yes, we provide same-day delivery in New York for orders placed before 8:00 PM.

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Yes! You can order online anytime at uespetals.com or by phone at (347) 855-7475 during our business hours (Mon-Thu 12:00 AM-11:59 PM, Fri 12:00 AM-1:00 PM, Sat 6:00 PM-11:59 PM, Sun 12:00 AM-11:59 PM).

Upper East Side PETALS exists in the tradition of New York luxury—we don't compete on convenience or price, we compete on excellence and exclusivity. National chains are designed for volume and speed; luxury floristry is designed for perfection and personalization. On the Upper East Side, our clients are accustomed to quality, and they notice immediately when flowers are mediocre. Wire service arrangements are often constructed from the most economical blooms available, arranged quickly to maximize profit. Our arrangements feature premium, sometimes rare, blooms selected specifically for their quality, longevity, and aesthetic impact. We offer consultation services, seasonal specialties, and design customization that national chains simply cannot accommodate. Our florists are trained artists with years of experience, not order processors working against the clock. We maintain relationships with our clients, learning their preferences, their occasions, and their vision. This depth of knowledge allows us to exceed expectations consistently. For clients who understand that true luxury is an investment, not a convenience purchase, we deliver arrangements that become memories. Connect with fellow premium independents: Beverly Hills Floral Design Center, Arizona International Floral Trade Center, and Ensuenos flores y decoraciones colorado.

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

Of course! You can let us know your preferred flowers or color palette. While some blooms may be seasonal or limited, we’ll do our best to create an arrangement that reflects your vision.

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Yes, we deliver to homes, hospitals, businesses, and venues across New York. Please provide the full address and any delivery notes during checkout.

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

Trim the stems, place them in fresh water, and keep the arrangement in a cool spot away from direct sunlight to extend their life.

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in New York, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Yes, absolutely—adding a personalized message or card is one of the easiest ways to make your delivery extra special. At checkout, you’ll find a dedicated field to type in your custom message. For an even more memorable touch, we offer a video message option: simply upload a short video via our secure form at checkout.

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.